Managed Services · Incident Response

When it's real, the clock is already running. So are we.

The difference between a contained event and a reportable breach is measured in minutes. When something's wrong, you need a responder who already knows your environment picking up — not a ticket dropped into a queue. Here's what you can hold us to.

Our incident-response commitment

Three numbers, put in writing.

These aren't targets we aim for — they're the commitment behind every engagement.

15-min
Triage Response
A responder who knows your environment is on the line, assessing scope.
1-hr
Active engagement
Containment underway — isolating what's affected, protecting what isn't.
4-hr
Full team mobilized
Investigation, recovery and evidence capture running in parallel.

Every action is logged to a chain-of-custody standard your carrier and counsel can rely on — so recovery and the insurance claim move forward together, not one after the other.

What's included

From "something's wrong" to "we're back", covered end to end.

01

Containment & eradication

We isolate what's affected, cut off attacker access, and remove the threat from your environment — stopping the bleeding before anything else.

02

Forensic investigation

We determine how the incident happened, what was accessed, and how far it spread — the answers your board, your carrier and your counsel will all ask for.

03

Recovery & documentation

We support getting systems back online safely, and every action taken is documented to a standard your insurance claim and post-incident report can rely on.

Working with your cyber insurance

Built to support the claim, not just survive the incident.

Our documentation and chain-of-custody standards are designed so that when your carrier and counsel review a claim, the evidence is already there and defensible.

"We coordinate directly with your carrier and counsel — bringing the evidence, timeline and chain of custody a claim depends on."
  • Incident evidence captured to a claim-ready standard
  • Direct coordination with broker, carrier and breach counsel
  • A written report your board can actually read

Already in an incident? Don't wait for the form.

Call the breach line and a responder picks up. Not in one right now? Book a preparedness call so a plan already exists before you need it.